Frequently asked questions
Everything you need to know about WaPro — from getting set up to billing and the API. Can't find an answer? We're a message away.
Getting started
Head to Channel Setup, connect your WhatsApp Business Account through Meta, verify your number, and sync your phone numbers — the whole flow takes a few minutes.
Yes. WhatsApp's Business API requires a verified Meta Business account. We guide you through verification during setup if you don't have one yet.
Absolutely. Upload a CSV from the Contacts page and map your columns — names, numbers and tags come across in one step.
Billing & plans
Yes — upgrade or downgrade anytime from the Subscription page. Changes are prorated and you keep all your data.
All major cards via Stripe, plus PayPal. Annual plans can also be paid by bank transfer — contact us to arrange it.
Every paid plan includes a 14-day money-back guarantee. If it's not the right fit, reach out for a full refund.
Messaging
WhatsApp reviews message templates to prevent spam. Most are approved within minutes — we show the status live and explain any rejection so you can fix it fast.
Limits depend on your WhatsApp messaging tier and your plan's monthly allowance. Campaigns respect both automatically and queue the rest.
API & technical
Yes. Generate API tokens, send messages programmatically, and subscribe to webhook events for delivery and inbound updates. Full reference lives in our API docs.
All traffic is encrypted in transit over HTTPS, tokens are scoped and revocable, and you can review every account action in the activity log.
Still have a question?
Our team is happy to help. Start a conversation and we'll get back to you within a few hours on business days.